Please help us in our pursuit for excellence by sharing your thoughts with us.

Waterfront Cebu City Hotel & CasinoWaterfront Manila Pavilion Hotel & CasinoWaterfront Airport Hotel & Casino MactanWaterfront Insular Hotel Davao

Please pick the number that best describes your experience, using the scale from 5 to 1 where 5 is Excellent and 1 is Needs Improvement.

How did you find out about waterfront?

Purpose of your visit:

1. How was your reservation made?

if it was directly with our Hotel, how do you feel about the way our Reservations Staff handled the booking

Efficiency of Service 54321 Friendliness of Staff 54321

2. Please give us insights on how you would rate your experrience with the following

Airport Representative

Efficiency of Service 54321 Friendliness of Staff 54321

Door Service

Efficiency of Service 54321 Friendliness of Staff 54321

Security

Efficiency of Service 54321 Friendliness of Staff 54321

Front Desk

Efficiency of Service 54321 Friendliness of Staff 54321

Bell Service/ Concierge

Efficiency of Service 54321 Friendliness of Staff 54321

Front Office Cashier

Efficiency of Service 54321 Friendliness of Staff 54321

3. How would you rate your room?

Bathroom Amenities 54321 Bedding and Linens 54321 Cleanliness 54321 Comfort 54321 Decor 54321 Furniture and Fixtures 54321 Lighting 54321

4. How would you rate the services of our room attendant?

Efficiency of Service 54321 Friendliness of Staff 54321

5. Please evaluate the following services. kindly check N/A for services that do not apply

Hotel Driver

Efficiency of Service 54321N/A Friendliness of Staff 54321N/A

Laundry Service

Efficiency of Service 54321N/A Friendliness of Staff 54321N/A

Telephone Service

Efficiency of Service 54321N/A Friendliness of Staff 54321N/A

Business Center

Efficiency of Service 54321N/A Friendliness of Staff 54321N/A

Safety Box Services

Efficiency of Service 54321N/A Friendliness of Staff 54321N/A

6. How would you rate your over-all experience with us? 54321

We value your comments and suggestions. Please feel free to share it with us so we can make your next visit more enjoyable.

Lastly, do help us recognize our stars. Please commend an employee for an excellent service

Employee's Name:

Thank you for your comments. we look forward to welcoming you again, soon.
Sincerely

General Manager

Room No:

Date of Visit:

Name:

Address:

Email:

Please help us in our pursuit for excellence by sharing your thoughts with us.

Are you:

How did you find out about this restaurant?

How would you rate this restaurant?

5. Excellent 4. Good 3. Satisfactory 2. Fair 1. Needs Improvement

Efficiency of Service 54321

Friendliness of Staff 54321

Quality of Food 54321

Room Decor 54321

Table Arrangement 54321

Technical Facilities 54321

Set-Up Design 54321

Quality of Banquet Equipment 54321

How would you rate your over-all dinning experience? ExcellentGoodSatisfactoryFairNeeds Improvement

Please feel free to share your comments and suggestions that would make your next visit to this restaurant more enjoyable.

Lastly, do help us recognize our stars. Please commend an employee for an excellent service

Employee's Name:

Thank you for your comments. we look forward to welcoming you again, soon.

Sincerely
Hotel Manager

Outlet Name:

Date of Visit:

Name:

Address:

We take pride in assisting our clients in hosting a successful banquet event. Please help us determine where we stand by sharing your thoughts with us

Please pick the number that best describes your experience, using the scale from 5 to 1 where 5 is Excellent and 1 is Needs Improvement. 5. Excellent 4. Good 3. Satisfactory 2. Fair 1. Needs Improvement

Efficiency of Service 54321

Friendliness of Staff 54321

Quality of Food 54321

Room Decor 54321

Table Arrangement 54321

Technical Facilities 54321

Set-up Design 54321

Quality of Banquet Equipment 54321

How would you rate your over-all experience with us? ExcellentGoodSatisfactoryFairNeeds Improvement

Please feel free to share your comments and suggestions that would make your next visit to this restaurant more enjoyable.

Lastly, do help us recognize our stars. Please commend an employee for an excellent service

Employee's Name:

Thank you for your comments. we look forward to welcoming you again, soon.
Sincerely

Hotel Manager

------------------------------------------------------------------------

Name:

Company:

Address:

Email:

Event Name:

Event Date:

Function Room: