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    Waterfront Cebu City Hotel & Casino

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  • Trip Advisor

  • Please help us in our pursuit for excellence by sharing your thoughts with us.

    Please pick the number that best describes your experience, using the scale from 5 to 1 where 5 is Excellent and 1 is Needs Improvement.

    5 - Excellent4 - Good3 - Satisfactory2 - Fair1 - Needs Improvement


    How did you find out about waterfront?

    RecommendationPrevious ExperienceGeneral ReputationAdvertisementTravel AgentHotel Sales ManagerConvention/ConferenceWebsiteOthers

    Purpose of your visit:

    BusinessPleasureTransitOthers


    PRE-ARRIVAL


    1. How was your reservation made?

    This Hotel DirectlyWaterfront Sales OfficeManila Sales & Reservations Office(MSRO)A Travel AgentInternetAn Airline Office

    if it was directly with our Hotel, how do you feel about the way our Reservations Staff handled the booking


    Efficiency of Service Friendliness of Staff


    ARRIVAL AND DEPARTURE


    2. Please give us insights on how you would rate your experrience with the following

    Airport Representative

    Efficiency of Service Friendliness of Staff

    Door Service

    Efficiency of Service Friendliness of Staff

    Security

    Efficiency of Service Friendliness of Staff

    Front Desk

    Efficiency of Service Friendliness of Staff

    Bell Service/ Concierge

    Efficiency of Service Friendliness of Staff

    Front Office Cashier

    Efficiency of Service Friendliness of Staff


    GUESTROOMS


    3. How would you rate your room?

    Bathroom Amenities Bedding and Linens Cleanliness Comfort Decor Furniture and Fixtures Lighting


    GUESTROOMS SERVICES


    4. How would you rate the services of our room attendant?

    Efficiency of Service Friendliness of Staff


    OTHER SERVICES


    5. Please evaluate the following services. kindly check N/A for services that do not apply

    Hotel Driver

    Efficiency of Service Friendliness of Staff

    Laundry Service

    Efficiency of Service Friendliness of Staff

    Telephone Service

    Efficiency of Service Friendliness of Staff

    Business Center

    Efficiency of Service Friendliness of Staff

    Safety Box Services

    Efficiency of Service Friendliness of Staff


    OVER-ALL EXPERIENCE


    6. How would you rate your over-all experience with us?

    We value your comments and suggestions. Please feel free to share it with us so we can make your next visit more enjoyable.



    Lastly, do help us recognize our stars. Please commend an employee for an excellent service


    Employee's Name:


    Thank you for your comments. we look forward to welcoming you again, soon.
    Sincerely


    General Manager

    Room No:

    Date of Visit:

    Name:

    Address:

    Email:


    Please help us in our pursuit for excellence by sharing your thoughts with us.

    Are you:

    How did you find out about this restaurant?

    Hotel PostersBrochures/FlyersPrint AdvertismentTV/Radio AdvertismentFriends/RelativesWebsite

    How would you rate this restaurant?

    5. Excellent 4. Good 3. Satisfactory 2. Fair 1. Needs Improvement


    Efficiency of Service

    Friendliness of Staff

    Quality of Food

    Room Decor

    Table Arrangement

    Technical Facilities

    Set-Up Design

    Quality of Banquet Equipment

    How would you rate your over-all dinning experience?


    Please feel free to share your comments and suggestions that would make your next visit to this restaurant more enjoyable.

    Lastly, do help us recognize our stars. Please commend an employee for an excellent service

    Employee's Name:

    Thank you for your comments. we look forward to welcoming you again, soon.

    Sincerely
    Hotel Manager

    Outlet Name:

    Date of Visit:

    Name:

    Address:


    We take pride in assisting our clients in hosting a successful banquet event. Please help us determine where we stand by sharing your thoughts with us


    Please pick the number that best describes your experience, using the scale from 5 to 1 where 5 is Excellent and 1 is Needs Improvement. 5. Excellent 4. Good 3. Satisfactory 2. Fair 1. Needs Improvement


    Efficiency of Service

    Friendliness of Staff

    Quality of Food

    Room Decor

    Table Arrangement

    Technical Facilities

    Set-up Design


    Quality of Banquet Equipment


    How would you rate your over-all experience with us?


    Please feel free to share your comments and suggestions that would make your next visit to this restaurant more enjoyable.


    Lastly, do help us recognize our stars. Please commend an employee for an excellent service


    Employee's Name:


    Thank you for your comments. we look forward to welcoming you again, soon.
    Sincerely


    Hotel Manager

    ------------------------------------------------------------------------

    Name:

    Company:

    Address:

    Email:

    Event Name:

    Event Date:

    Function Room:


    For inquiries, customers may call:
    Waterfront Ticket Counter: +6332 232-6888 local 8725