Our Company

Our Company

PRE-ARRIVAL

ARRIVAL AND DEPARTURE

Efficiency of Service

Friendliness of Staff

GUESTROOMS

GUESTROOM SERVICES

OTHER SERVICES

Efficiency of Service

Friendliness of Staff

OVER-ALL EXPERIENCE

Ready to make a reservation? Click on a hotel to book a room.

PRE-ARRIVAL

ARRIVAL AND DEPARTURE

Efficiency of Service

Friendliness of Staff

GUESTROOMS

GUESTROOM SERVICES

OTHER SERVICES

Efficiency of Service

Friendliness of Staff

OVER-ALL EXPERIENCE

Ready to make a reservation? Click on a hotel to book a room.

Waterfront Cebu City Hotel & Casino
Waterfront Airport Hotel & Casino
Waterfront Insular Hotel Davao

Waterfront Cebu City Hotel & Casino Waterfront Airport Hotel & Casino Waterfront Insular Hotel Davao

Waterfront Cebu City Hotel & Casino
Waterfront Airport Hotel & Casino
Waterfront Insular Hotel Davao

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For which Waterfront Hotel and Casino

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Date of Visit//

How did you find out about Waterfront?

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Purpose of your Visit:

Business
Pleasure
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Others:

1. How was your Reservation Made?

If it was directly with our Hotel, how do you feel about the way our Reservations staff handled the booking?

Efficiency of Service

Friendliness of Staff

2. Please give us insights on how you would rate your experience with the following:

	5	4	3	2	1
Airport Representative
Door Service
Security
Front Desk
Bell Service/Concierge
Front Office Cashier

	5	4	3	2	1
Airport Representative
Door Service
Security
Front Desk
Bell Service/Concierge
Front Office Cashier

3. How would you rate your rooms?

	5	4	3	2	1
Bathroom Amenities
Beddings and Linens
Cleanliness
Comfort
Guestroom Amenities
Décor
Furniture and Fixtures
Lighting

4. How would you rate the Services of our Room Attendant?

5. Please evaluate the Following Services. Kindly check N/A for services that do not apply.

6. How would you rate your over-all experience with us?

Multiple Choice

We value your comments and suggestions. Please feel free to share it with us so we can make your next visit more enjoyable.

Lastly, do help us recognize our stars. Please commend an employee for an excellent service.

Thank you for your comments. We look forward to welcoming you again, soon.

Hotel Driver

Laundry Service

Telephone Services

Business Center

Safety Box Services