Waterfront Hotels and Casinos
Data Privacy Statement

Last Updated: July 10, 2025

At Waterfront Hotels and Casinos, including our subsidiaries and affiliates (collectively referred to as “Waterfront Group,” “we,” “us,” or “our”), we are committed to protecting your personal data and respecting your privacy in accordance with Republic Act No. 10173 or the Data Privacy Act of 2012 (DPA) and its Implementing Rules and Regulations (IRR).

This Privacy Notice explains how we collect, use, store, share, and dispose of your personal data when you visit our website www.waterfronthotels.com.ph, make a reservation, or use our services.

1. What Personal Data We Collect

• Full name, contact number, and email address
• Booking and reservation details
• Identification documents (when necessary)
• Payment and transaction information (if any)
• Feedback or inquiries submitted through our forms
• Technical data such as IP address, browser type, and site usage (via cookies)

2. How We Collect Your Data

• When you fill out our online forms (e.g., reservations, inquiries, subscriptions)
• When you interact with our site or services
• When you voluntarily provide feedback or communicate with us
• When cookies and analytics tools are enabled on your device

3. Why We Collect Your Data

• Confirm and manage your reservations
• Respond to inquiries and provide customer service
• Improve our website and services
• Send relevant updates, promotions, or offers (with your consent)
• Comply with legal obligations and regulatory requirements

4. Data Sharing and Disclosure

• Subsidiaries and affiliates under the Waterfront Group
• Authorized personnel and service providers (e.g., booking, IT, transport)
• Government authorities or regulatory bodies, when legally required
• We do not sell your personal data. Any third-party processing is subject to strict data protection agreements.

5. How We Protect Your Data

• We implement technical, organizational, and physical safeguards to protect your personal data against unauthorized access, alteration, or disclosure.
• Only authorized personnel have access to your information.

6. Data Retention and Disposal

• Your personal data will be kept only as long as necessary to fulfill the purposes stated above or as required by law.
• Once no longer needed, your data will be securely disposed of through deletion or physical destruction.

7. Your Data Privacy Rights

• Be informed about the collection and use of your personal data
• Access your data and request a copy
• Correct or update your personal data
• Object to or restrict processing under certain conditions
• Withdraw consent (where applicable)
• File a complaint with the National Privacy Commission (NPC)

8. Cookies and Analytics

• Our website uses cookies to enhance your browsing experience and collect analytics data.
•  You can manage cookie settings through your browser.

9. Changes to This Privacy Notice

•  We may update this notice from time to time.
• Any changes will be posted on this page with a new effective date.
• Continued use of our services constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or wish to exercise your rights under the DPA, you may reach our Data Protection Officer at:

MR. JOSON LIM

Data Protection Officer

Email: j.lim@waterfronthotels.net